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Terms & Conditions

Customer Care

At Al Fabiha Supermarket, we aim to provide the best customer care experience. By interacting with our customer care services, you agree to the following terms and conditions:

  1. Customer Support Availability
    Our customer support team is available from 9:00 AM to 9:00 PM daily. You can reach us through our hotline, email, or in-person at the Customer Service desk.

  2. Product Inquiries and Assistance
    We are happy to help with any product inquiries, including availability, nutritional information, and sourcing details. Please contact our support team for accurate and prompt responses.

  3. Returns and Exchanges
    For returns and exchanges, please review our Return & Exchange Policy for food items (outlined separately). All returns must be processed with the original receipt and within the specified time frame.

  4. Privacy and Data Security
    Any personal information provided to our customer care team will be kept confidential and used only for the purpose of assisting you with your inquiry or request. We comply with all applicable privacy laws to protect your data.

  5. Customer Feedback
    We encourage feedback to improve our services. Any suggestions or complaints may be submitted via our customer care channels. We will review and address all concerns in a timely manner.

  6. Respectful Communication
    We ask that all customers interact with our customer support staff in a respectful manner. Any abusive or inappropriate behavior may result in limited assistance.

  7. Limitation of Liability
    Al Fabiha Supermarket is not liable for any indirect or consequential loss arising from the use of our customer care services, including but not limited to issues related to food allergies, product performance, or delivery delays.

  8. Changes to Terms
    Al Fabiha Supermarket reserves the right to update or modify these terms and conditions at any time without prior notice. The most recent version will always be available at our store or on our website.

Privacy & Safety

At Al Fabiha Supermarket, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our services, including our website, mobile app, and in-store experiences.

1. Information We Collect

We collect the following types of information to provide better services and improve your shopping experience:

Personal Identification Information:

This may include your name, address, phone number, email address, payment details, and any other information you provide when making purchases or communicating with us.

Transaction and Payment Information:

We collect transaction details such as products purchased, dates of purchase, and payment methods.

Device and Usage Data:

When you visit our website or use our app, we may collect information about your device, browser type, IP address, and pages visited to enhance your online shopping experience.

2. How We Use Your Information

We use your personal information for the following purposes:

To process your orders and transactions

To improve customer service and respond to inquiries or requests

To personalize your shopping experience and offer promotions or discounts that are relevant to you

To send order confirmations, updates, and newsletters (with your consent)

To comply with legal obligations or resolve disputes

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information. This includes the use of encryption technology, firewalls, and secure payment gateways to protect your data during transactions.

However, please be aware that no method of data transmission over the internet is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in providing services to you, such as payment processors, delivery services, or marketing partners. These third parties are obligated to keep your information confidential and use it only for the purposes outlined by us.

We may also disclose your personal information if required by law or to protect our rights.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website and mobile app to enhance your user experience. Cookies allow us to store your preferences, analyze website traffic, and improve the overall functionality of our online services.

You can disable cookies in your browser settings if you prefer not to allow them, but this may impact your experience on our site.

6. Your Rights

You have the right to:

Access and update your personal information

Request the deletion of your personal data, subject to certain conditions

Opt-out of marketing communications at any time

To exercise these rights, please contact us using the contact details provided below.

7. Third-Party Links

Our website or app may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before sharing any personal information.

8. Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be reflected on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Payment Methods

Payment Methods

  • Credit / Debit Cards

  • Offline Payments

  • Apple Pay

  • Tabby

Wholesale Inquiries

For bulk orders and wholesale pricing, please contact our team at mail@alfabiha.com or call ‭+97143498365‬. We’re happy to provide you with the best deals for your business!

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